Hotline Volunteers

Our Hotline Volunteers provide emotional support to students in distress anonymously and confidentially

Applications for training in February are now closed.

Applications for training in October will open in the new academic year.


We offer excellent listening skills training to all hotline volunteers to best prepare you for the lines, plus continuous support from other volunteers and trained support staff. All we ask is that you are non-judgemental, empathetic and can adapt to the vast variety of calls we receive. It’s a great opportunity to get to know other nice people, learn listening skills and learn about mental health.


We have two intakes for Hotline Volunteers. The largest is in October, but we now offer a smaller group of students the opportunity to train in February, as we know October can be a busy time already!

Who can volunteer with us?

To be eligible to volunteer for us you must be 18 or over. In March 2021 you do not have to be a registered student at one of our affiliated institutions, or living with one of our affiliated student accommodation providers to apply.

You can still check whether your university is affiliated with us, please check here. In your application, we will ask for a reference to confirm you’re a student, as well as a letter of student status if you’re successful.

Currently the majority of our volunteering is online-only,  but we really encourage applications from people who will be within commutable distance of Zone 1 London.

However, we also welcome applications for digital volunteering from distance-based learning students (e.g. Open University) and students with accessibility requirements.

If your university isn’t yet affiliated with us, and you would like them to be, email both your university and our us and we’ll see if we can start the process!


“I’ve really enjoyed it. I’ve appreciated the opportunity to work for such a worthwhile charity and meet so many new people.”

 When is the next training intake?

Our next Training cycle is in September 2022!


After training, hotline volunteers commit to 12 overnight shifts each academic year (that’s only 4 each term!) and one evening top-up training session each term to keep those skills honed. This becomes 6 for those that join us in March. There is also the opportunity to take on further roles within the organisation, such as organising socials, helping with publicity or training, and choosing which snacks go in the office.

Other Roles

Hotline not for you? We have other volunteer roles available.

Nightline Ambassadors

Represent Nightline at your university and increase awareness amongst your peers.