(+44) 207 631 0101 listening@nightline.org.uk

Hotline Volunteers

Our Hotline Volunteers provide emotional support to students in distress anonymously and confidentially

The waitlist for our next training cycle in February 2021 is now  open! See below for details


We offer excellent listening skills training to all hotline volunteers to best prepare you for the lines, plus continuous support from other volunteers and trained support staff. All we ask is that you are non-judgemental, empathetic and can adapt to the vast variety of calls we receive. It’s a great opportunity to get to know other nice people, learn listening skills and learn about mental health.


We have two intakes for Hotline Volunteers. The largest is in October, but we now offer a smaller group of students the opportunity to train in February, as we know October can be a busy time already!

Who can volunteer with us?

To be eligible to volunteer for us you must be 18 or over. In October 2020 you do not have to be a registered student at one of our affiliated institutions, or living with one of our affiliated student accommodation providers to apply. To check whether your university is affiliated with us, please check here. In your application, we will ask for a reference to confirm your a student, as well as a letter of student status if you’re successful.

Please note that volunteering is primarily done at our London-based zone 1 centre. though we are recruiting  volunteers who can only work at home.

If your university isn’t yet affiliated with us, and you would like them to be, email both your university and our us and we’ll see if we can start the process!


“I’ve really enjoyed it. I’ve appreciated the opportunity to work for such a worthwhile charity and meet so many new people.”

When is the next training intake?

We have not yet confirmed the dates of February training, nor whether it will be digital or online.
In October 2020, all training will occur online. Applications are open until 2pm on Friday the 2nd of October.

Applicants can choose between one of the following streams. All dates are in October:

Stream 1: Sundays 11am-2pm, the 4th, 11th, 18th; then Saturday 24th 10am-4pm & Sunday 25th 10am-4pm
Stream 2: Sundays 3pm-6pm, the 4th, 11th, 18th; then Saturday 24th 10am-4pm & Sunday 25th 10am-4pm
Stream 3: Tuesdays 5:30pm-8:30pm, the 6th, 13th, 20th; then Saturday 24th 10am-4pm & Sunday 25th 10am-4pm
Stream 4: Thursdays 5:30pm-8:30pm, the 8th, 15th, 22nd; then Saturday 24th 10am-4pm & Sunday 25th 10am-4pm


After training, hotline volunteers commit to 12 overnight shifts each academic year (that’s only four each term!) and one evening top-up training session each term to keep those skills honed. This becomes 10 for those that join us in January. There is also the opportunity to take on further roles within the organisation, such as organising socials, helping with publicity or training, and choosing which snacks go in the office.

Other Roles

Hotline not for you? We have other volunteer roles available.

Nightline Ambassadors

Represent Nightline at your university and increase awareness amongst your peers. Applications now open!