London Nightline is a confidential listening, support and practical information service for students in London. You can talk to us about anything – big or small – in complete confidence. We won’t judge you or tell you how to run your life: we’ll simply listen to whatever is on your mind. All our volunteers are students themselves, who have undergone extensive training and who understand that university life in London isn’t always plain sailing.

All calls and instant messages are completely anonymous, and phone numbers are not visible on our system. You don’t have to tell us your name or university. Everything that is said is kept confidential within Nightline and individual themes are never passed on to universities.

When are you open?

We are open during the night from 6pm to 8am every night of term (including weekends).

We currently support students at over 50 universities and accommodation providers. Term dates vary from university to university, but we try to cover as much of the year as possible with our terms. We close the lines outside of term-time because it’s tricky to get student volunteers to operate them during that time. Below are the specific dates that we’re open this year (we’ve added 6 weeks of opening time to cover more of the year!)

Term Dates for 2024-25

Term 1: 23rd September – 14th December 2024
Term 2: 13th January – 28th March 2025
Term 3: 28th April – 14th June 2025

When you’re closed, who can I contact?

Our student-run helpline is open at night, because our aim is to be available when most other services are closed. During the day, university counselling services and other options are linkely to be open. Here are two helplines that are open 24/7:

Samaritans

For immediate confidential listening support
National Number: 116 123
Website: www.samaritans.org

The Mix

For information and access to other youth support services
A Webchat Service is offered at some points of the day, depending on which one you would like to use.
Email: help@themix.org.uk
Website: www.themix.org.uk for support forums and more

Wellbeing Connect

For a directory of services (NHS and helplines) for London students
Website: wellbeingconnect.londonhigher.ac.uk/student

You can also still email us at listening@nightline.org.uk every day of the year for a support reply within 48 hours.