How can I contact you?

 

We are a confidential and anonymous listening and practical information service run by students for students. You can talk to us about anything – big or small – in complete confidence. We won’t judge you or tell you how to run your life: we’ll simply listen to whatever is on your mind. All our volunteers are students themselves, who have undergone extensive training and who understand that university life isn’t always plain sailing.

Reaching out can be daunting, whether it’s your first time or you’ve spoken about what’s on your mind before. We offer a range of formats, so you can talk to one of our volunteers in the way that you feel most comfortable. You can take as long as you need to talk things through, whether that be 10 minutes or 2 hours. We’re here to listen.

Phone

If you want to talk to one of our volunteers over the phone, you can call the number below and chat with no time pressure

Call (+44) 207 631 0101

Please note that calls with be charged at your standard network rate.

Skype Call

If you have Skype downloaded, you can add us as a contact and call us free of charge from wherever you’re based in the world.

Skype username: londonnightline

Live Chat

We offer instant messaging directly from our website. When we’re online, simply click on the link to message us

Chat to us

Email

Sometimes it’s nice to write things out on your own time and send it to someone, so you can also contact Nightline via email on listening@london.nightline.ac.uk

We will aim to get back to you within 48 hours. Please note that emails are now anonymised.

As a mature student it can be difficult talking through worries and troubling times with other students on my course, due to differences in their experiences, so Nightline felt like a great alternative option. The person I talked to by IM made it easy for me to say what was troubling me and found ways to get me thinking about and talking about things I hadn’t really delved too deeply into. They helped me to break me out of my current emotional meltdown and get me thinking, which made me calm and helped me realise things I could do to help myself. It was just nice to be able to talk and to be heard. Thank you!

Nightline has been really helpful. They helped me see things in a better perspective and help me to progressively think about the answers inside my subconscious mind to help me to solve my problems. Thank you.

Really helped me by just talking about all sorts. It kept me safe from myself.

I’ve chatted with people on Nightline a few times now and every time the person I talked to was absolutely amazing. They were great listeners and they were very easy to talk to and really helped me when I was feeling low and lonely. They were definitely very helpful.

Really helpful at guiding me to reflect on my own feelings and make my own choices, gave me a lot to think about.

This is a brilliant initiative. Having an anonymous person there just to listen really helped me to deal with my issue and move forward.

It was so helpful to be able to talk to someone who was unbiased, anonymous and wouldn’t judge me in the middle of the night … it helped me to figure out my thoughts and actually come to solutions for my problems. It was great because I often get stresses when other services/people aren’t available to talk to, so it meant so much to me that someone was there.

I did have a chat with Laura; she listened to me very well and made me feel better. Thank you so much for the service I really hope it continues always.

They were really patient with me, sending a few messages at once. They made sure I had talked about everything I wanted to and helped me find out information and counselling services local to me.

Chatted to a great person from Imperial, really enjoyed the talk. Very good responses helping me through a bad time.

When are you open?

We are open from 6pm – 8am, every night of term. Term dates vary from university to university, but we try to cover as much of the year as possible.

When you’re closed, who can I contact?

Below are three services that offer support at times when we’re closed. If you would like any information on further services, you can email us any day of the year and we can help you find a service that works for you.

The Mix

Information and access to other youth support services

Go to Website

Samaritans

Immediate confidential listening support

Go to Website

Papyrus

Support for young people suffering thoughts of suicide

Go to Website