(+44) 207 631 0101 listening@nightline.org.uk

How can I contact you?

 

We are a confidential and anonymous listening and practical information service run by students for students of the University of London and beyond. You can talk to us about anything – big or small – in complete confidence. We won’t judge you or tell you how to run your life: we’ll simply listen to whatever is on your mind. All our volunteers are students themselves, who have undergone extensive training and who understand that university life isn’t always plain sailing.

Reaching out can be daunting, whether it’s your first time or you’ve spoken about what’s on your mind before. We offer a range of formats, so you can talk to one of our volunteers in the way that you feel most comfortable. You can take as long as you need to talk things through, whether that be 10 minutes or 2 hours. We’re here to listen.

Phone

If you want to talk to one of our volunteers over the phone, you can call the number below and chat with no time pressure

Call (+44) 207 631 0101

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Live Chat

We offer instant messaging directly from our website. When we’re online, simply click on the link to message us.

Text

We reply within 10 minutes. You can come back to the conversation, hours or even days later. Whatever suits you best.

Text us: 07717 989 900

Email

Sometimes it’s nice to write things out on your own time and send it to someone, so you can also contact Nightline via email on listening@nightline.org.uk.

Skype Call

If you have Skype downloaded, you can add us as a contact and call us free of charge from wherever you’re based in the world.

I was talking to Nightline using instant messaging for 3 hours; they never pressurised me to finish the talk. They simply listened. It saved me from doing something that I might have regretted.

19 years old

University College, London

It was great to talk. I could explore myself better with someone who knew what to say.

21 years old

University College London

It was very nice having someone to listen to me without judging or telling me what to do.

23 years old

King's College London

As a mature student it can be difficult talking through worries and troubling times with other students on my course, due to differences in their experiences, so Nightline felt like a great alternative option. The person I talked to by IM made it easy for me to say what was troubling me and found ways to get me thinking about and talking about things I hadn’t really delved too deeply into. They helped me to break me out of my current emotional meltdown and get me thinking, which made me calm and helped me realise things I could do to help myself. It was just nice to be able to talk and to be heard. Thank you!

Nightline has been really helpful. They helped me see things in a better perspective and help me to progressively think about the answers inside my subconscious mind to help me to solve my problems. Thank you.

Really helped me by just talking about all sorts. It kept me safe from myself.

I’ve chatted with people on Nightline a few times now and every time the person I talked to was absolutely amazing. They were great listeners and they were very easy to talk to and really helped me when I was feeling low and lonely. They were definitely very helpful.

Really helpful at guiding me to reflect on my own feelings and make my own choices, gave me a lot to think about.

This is a brilliant initiative. Having an anonymous person there just to listen really helped me to deal with my issue and move forward.

It was so helpful to be able to talk to someone who was unbiased, anonymous and wouldn’t judge me in the middle of the night … it helped me to figure out my thoughts and actually come to solutions for my problems. It was great because I often get stresses when other services/people aren’t available to talk to, so it meant so much to me that someone was there.

I did have a chat with Laura; she listened to me very well and made me feel better. Thank you so much for the service I really hope it continues always.

They were really patient with me, sending a few messages at once. They made sure I had talked about everything I wanted to and helped me find out information and counselling services local to me.

Chatted to a great person from Imperial, really enjoyed the talk. Very good responses helping me through a bad time.

When are you open?

From 6pm to 8am every night of term (including weekends). Term dates vary from university to university, but we try to cover as much of the year as possible.

What are the term dates?

Term Dates for 2020/21

Term 1: 14th September – 20th December
Term 2: 6th January – 5th April
Term 3: 19th April – 27th June

When you’re closed, who can I contact?

Below are three services that offer support at times when we’re closed. If you would like any information on further services, you can email us any day of the year and we can help you find a service that works for you.

The Mix

Information and access to other youth support services

Samaritans

Immediate confidential listening support

Papyrus

Support for young people suffering thoughts of suicide