Hotline Volunteers

“Volunteering on the phones has taught me new skills. It’s been insightful, and it’s been a place where I know I am giving back.”
— Hotline Volunteer


We have two intakes for Hotline Volunteers. The largest is in October, but we now offer a smaller group of students the opportunity to train in January, as we know October can be a busy time already! We offer excellent listening skills training to all hotline volunteers to best prepare you for the lines, plus continuous support from other volunteers and trained support staff. All we ask is that you are non-judgemental, empathetic and can adapt to the vast variety of calls we receive. It’s a great opportunity to get to know other nice people, learn listening skills and learn about mental health.

Who can volunteer with us?

To be eligible to volunteer for us you must be 18 or over and a registered student at one of our affiliated institutions, or living with one of our affiliated student accommodation providers. To check whether your university is affiliated with us, please check here. In your application, we will ask for a reference to confirm your a student, as well as a letter of student status if you’re successful.

If your university isn’t yet affiliated with us, and you would like them to be, email both your university and our us and we’ll see if we can start the process!

When is the next training intake?

The next training sessions will take place during October. Trainees will attend three 3-hour sessions about listening skills, and then a full weekend of mental health and procedures training. We offer four options for when you attend training, which you rank by preference in your application. The dates for October 2018 are as follows:

  • Sundays 10-1pm: 7th, 14th and 21st October
  • Sundays 3-6pm: 7th, 14th and 21st October
  • Tuesdays 6-9pm: 9th, 16th and 23rd October
  • Wednesdays 6-9pm: 10th, 17th and 24th October

If successful, the further weekend of training will be on the 27th and 28th October, from 10am until 5pm, and is much more social!


After training, hotline volunteers commit to 12 overnight shifts each academic year (that’s only four each term!) and one evening top-up training session each term to keep those skills honed. There is also the opportunity to take on further roles within the organisation, such as organising socials, helping with publicity or training, and choosing which snacks go in the office.


Applications for the October training are now open! If you would like to complete the application now, you can do so below. However if you would like to get the link to do it at a later date, click here.

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