“I needed to ring tonight just to talk with someone. I did and this has really made a terrific difference. Thank you.”
Calling a helpline for the first time may be a daunting experience, but please know that you are not alone. Nightline volunteers take thousands of calls from students every year, and many students appreciate some external, impartial support. We get calls about anything: everyday stressful events, live-changing events, academic queries, mental health issues, and more.
You can also call us if you need information on any aspect of student life in London. We cover everything, from housing to sexual health, to the location of the nearest kebab shop!
Call 0207 631 0101 any time between 6pm and 8am, any night of term. More info on term dates here.
- What happens when I call?
- Can you trace calls, or see where I’m calling from?
- What does it cost to call you?
- When can I call you?
- When you’re closed, who can I contact?
What happens when I call?
One of our student volunteers will answer the phone with “Hello, Nightline.” We will then give you space to talk, and actively listen to you. You don’t have to give your name, but you can if you like. If you ask for information, we can give that too. We will listen to you as long as you need. At the end of every call, we ask if you might be able to fill out our feedback form online (this is totally optional, but it helps us improve our service!).
In the rare case that all our volunteers are busy, you will get an engaged signal (beeping). Try again in 5-10 minutes and usually one of our volunteers will be able to take your call.
If you call outside of our opening times, you will get an answering machine that says when we’re next open and gives the number of alternative services that are open. Unfortuantely you can’t leave messages on our hotline, but you can email us at any time.
Can you trace calls, or see where I’m calling from?
Nightline is an anonymous service, and we cannot trace your calls nor see where you’re calling from. This means we only know as much about you as you actively tell us over the phone.
In an emergency situation, you would need to tell us where you are and your number if you want us to call for help, or dial 999 directly.
What does it cost to call you?
Calling Nightline will cost the same as calling any London landline. With some providers it’s free to call landlines for under an hour on evenings. We can also call you back for free if you are on a landline, but unfortunately we are unable to call mobiles.
If you are calling from abroad, or are otherwise worried about cost, you can also call us via Skype. If we’re not online at that moment, send us an message using the IM service and we will open it up if a volunteer is free.
When can I call you?
We are open during the night from 6pm to 8am every night of term (also weekends).
We support about 55 universities. Term dates vary from university to university, but we try to cover as much of the year as possible with our terms. We close the lines outside of term-time because it’s tricky to get student volunteers to staff the lines during that time. Below are the specific dates that we’re open this year.
Term Dates for 2018-2019
Term 1: 10/09/2018 – 14/12/2018
Term 2: 07/01/2019 – 08/04/2019
Term 3: 23/04/2019 – 21/06/2019
When you’re closed, who can I contact?
Here are two helplines that are open 24/7, that you can reach by phone. They offer support or information much like we do, other than that they are not student run services:
for information and access to other youth support services
A Webchat Service is offered at some points of the day, depending on which one you would like to use.
Website: www.themix.org.uk for support forums and more